Most frequent questions and answers
After the offer from us you must inform us that you want us to confirm your reservation. If the car will be picked up from the airport or the port do not forget to send us your flight number or the name of your ship as well as the exact time of arrival. After completing the reservation we will send you a special confirmation email.
When issuing the contract, a driving license valid for at least one year in advance and an identity document or passport are required. Drivers from non-EU countries require an international driver’s license.
It is possible to rent by receipt-return to a different place. There may be an extra charge. Our cars can be delivered – returned anywhere in Crete with the appropriate charge of course.
As is the case with all rental companies, only the category of the car is confirmed and not a specific model. However, because we want our customers to be completely happy, in most cases we make sure that the model of your choice is delivered.
No. If you inform us in time about the delay the reservation will be transferred to the new arrival time. If due to the delay the collection is made outside business hours (between 8 am and 10 pm) 15 euros will be added to the final price.
If you lose your car key you must notify us immediately so that you can be provided with a new key. The loss of the key is not covered by the insurance and therefore you will bear the cost of replacement.
In case of accident or damage you must inform us immediately. It is important to contact us by phone and let us know your exact location. Explain the case in as much detail as possible. We will send help as soon as possible. You will need to stay close to your vehicle until help arrives. In case the car can not be repaired on the spot the vehicle will be replaced.